Refund and Returns Policy

Effective Date: [Insert Date]

1. Right of Withdrawal (EU Consumer Protection Law)

As per Directive 2011/83/EU on consumer rights, customers within the EU have the right to withdraw from their purchase within 14 days of receiving the goods, without providing any reason.

Conditions for Returns:

• The item must be unused and in its original condition, including packaging.
• Customers must notify us of their intention to return via [email/contact form] before the 14-day period expires.
• Proof of purchase (invoice or order confirmation) is required.

2. Return Shipping

• The customer is responsible for return shipping costs unless the product is defective or incorrect.
• Returns should be sent to our designated return address, which will be provided upon request.

3. Refund Process

• Once we receive and inspect the returned item, we will process the refund within 14 days.
• Refunds will be issued using the original payment method.
• Shipping fees (if applicable) are non-refundable unless the return is due to our error.

4. Exchanges

• We offer exchanges only for defective or damaged products. Please contact us within 14 days of receipt to arrange an exchange.

5. Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers)
• Personalized or custom-made products
• Items that have been opened or used for hygiene reasons (e.g., cosmetics, undergarments)

6. Legal Compliance

This policy complies with EU consumer protection laws and does not affect your statutory rights.

For any questions or return requests, please contact us at

service@barigroup.net.

004915756195442